Refund policy

Order Modifications

Order modifications may be made if your order has not yet been released for shipment. Adjustments to orders currently in process may be accommodated by emailing us.

Backorder

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and informed of the expected ship date of the back-ordered item. Backordered items are shipped as soon as they are available. You will not be charged for any item until it is shipped. If for any reason you wish to cancel a back-ordered item prior to its shipment, please contact us via email.

Pre-sell Items

Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. We will notify you of the status of your pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.

Collect sales tax?

Due to state tax laws, we are required to collect state sales tax in California, where our company is based.

Returns

Returns are accepted for 30 days from the original date of purchase. The product must be unused or lightly used, we will not issue a refund on an empty bottle. If you would like to make a return, send an email to support@no9luxe.com with the subject line ‘Return Request’. Please include your order number in the body of the email. We will reply with instructions and a return authorization number. No returns or exchanges will be made after 30 days, and no packages will be accepted without a return authorization number.

To return your product, you should mail your product to 2655 E Sussex Way, Fresno CA 93726

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. FedEx, UPS or insured Parcel Post).

Only items purchased from N9luxe.com must be returned to N9luxe.com. If you purchase our products through a retailer shop, you must return it to the original point of purchase.

In the case of damaged items, please contact us immediately for assistance.

Refunds

You will be refunded in your original form of payment, less shipping & handling fees. Please allow 5-10 business days for it to appear on your statement.

To contact us directly via email support@no9luxe.com. Or via mail to Attn: No.9 Luxe, 2655 E Sussex Way, Fresno CA 93726